Archive for January, 2009

Internet Surfing Basics – Rules

Grown children are buying computers for their parents to improve communication.  Many of the “long-in-tooth” crowd pick it right up.  Others, not so much.  This series is intended for the absolute beginner, but you might get something out of it too.

Overview

The internet continues to grow in importance in our daily lives.  It offers us an opportunity to retrieve a seemingly infinite amount of information.  Every dictionary, thesaurus, encyclopedia, news source and educational institution in the world is at your fingertips (literally).  It has enabled immediacy in social communication and business applications.  But it can also lead to hours of hair-pulling, expletive-bellowing frustration. This guide can serve as a quick resource for those times when your hair and your dignity are threatened.  So, let’s get started:

RULE #1

SECURITY

Internet SecuritySafe surfing means having a basic understanding of what dangers exist and how they affect you.  Viruses, spyware, malware and adware affect Microsoft Windows computers primarily.  Hackers are indiscriminate, but the vast majority of hackers typically attempt to compromise Windows machines.  Due to the architecture of Microsoft software and operating system, more opportunities exist for the hacker to exploit Windows, than in Linux machines or Macs.

The specific definitions of spyware, malware, et al; are unimportant.  The idea is to know what to look for,  avoid them when possible and/or remove them once they’ve landed on your computer.  Avoiding them means knowing what not to click on, removing them is the practice of cleaning out your machine from time to time.

Some adware and spyware are unavoidable annoyances, but not much of a threat.  Viruses, malware, key-loggers and rootkits on the other hand can pose a serious security risk.  The repercussions of an infection from these little programs, which is what they are,  can range from annoying and/or embarrassing pop-ups to the compromise of your bank accounts and all of your personal information.  Notice I didn’t say “some” or “a little bit of.”

If that last sentence scared you, GOOD.  The hackers still have the upper hand, but, that doesn’t mean you have to be afraid of surfing the internet.  There are tools you can use and techniques you can employ to protect your privacy.

First Line of Defense:

Put a router in between your computer and your modem.  Even if there’s only one computer in the house, a router is a hardware firewall which effectively anonymizes the ip address of your computer.  Software firewalls, like the Windows Security Center, are easily compromised and highly ineffective.

To other computers, your computer is a series of numbers called an ip address.  Each computer has a unique ip address, sort of like a fingerprint.  The internet is really just a bunch of computers all connected together in a network.  The network is made up of Servers and Clients.  Servers direct all the traffic, track and log activity and store information.  Clients are users, like you.

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When you open a browser (Firefox, Internet Explorer, Opera, Safari, etc) you make a call or a request to a Server, which is typically your Internet Service Provider or ISP.  The Server sends your request to it’s intended destination which is usually a website that resides on a Server somewhere else.  Your identifier, in the form of your ip address is stored on every server you visit and are directed to, and through.

Hacker Exploits

When one of these bad programs or a hacker obtains the ip address of your actual computer it/they begin a series of searches for what’s called open ports.  Your computer has over 10,000 ports that are used by different programs on your computer for a variety of functions, but most often they are used as a portal for a specific program to communicate with other components via the internet or network.

Hackers, both white-hat (good guys, right) and black-hat, have found vulnerabilities in the code used to actuate these processes and have developed what are called exploits to attempt to break in or compromise a computer system.

That’s one reason Microsoft regularly sends out updates.  Updates many times are patches or fixes to their own code which repair the vulnerabilities.  That’s why anyone in IT recommends updating your system regularly.

Your Router is the Gatekeeper

The benefit of putting a router between your computer and your modem, is that a router adopts the ip address and basically becomes the gatekeeper between you and the internet.  A router is a small computer that only runs one program, typically utilizing the Linux OS, which is extremely difficult to hack if not impossible.

Therefore, hacker exploits are stopped at the gate as it were, unless you inadvertently let them in by clicking on the wrong link.

Just Say No To Pop-ups

If you see a pop-up that you weren’t expecting, close it.  On my FREE Guide to Internet Security, I show several examples of fake system messages.  Unfortunately, the bad guys have gotten good at replicating actual websites and system messages.  If you are unsure, Google can be your best friend.  Look at the message and either write down the contents of the message or open up a separate browser tab or window and do a Google search based on the message.  Please read my FREE Guide for more info.

Impostor Links/Sites

Another point of entry is through email and Impostor Links. Impostor links lead to Impostor sites which look exactly like Bank, Credit Card, etc sites, but are clones whose sole intent is to get your information.

One way to check whether or not a link is an imposter is to place your mouse pointer over the link, without clicking on it and look at the web address in the bottom left-hand corner of your browser window as illustrated below.

click on pic to enlarge

Web site link in left-hand corner

By looking at the link you can find clues as to whether or not the link is real.  For instance, most websites in the US end in .com, .net, .org, .biz or .info.  Below are some examples:

  • http://www.bankofamerica.com – (real link to real site)
  • http://de.bankofamerica.com – (fake)
  • http://www.bankofamerica.de.com – (fake)
  • http://www.bankofamerica.com.ru – (fake)
  • http://www.bankofamerica.info.ru.com – (fake)

ISP spam, virus and phishing filters have improved, but every now and then something will slip through and it pays, literally to be on the safe side.

I hope this first installment has been helpful.  Please don’t hesitate to comment, critique or contact me with any questions.

peace, out.

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When USB is Not Working

How To Get Your USB Hub Working

USB - How to fix

(This How To is primarily for Microsoft Windows users.)

The multitude of devices that utilize the USB connection and the even greater number of device drivers and versions of device drivers can and will cause problems from time to time.    Devices are digital cameras, card readers, printers, flash drives or any piece of hardware that plugs into your computer via the USB connection.  Changes and updates in the Operating System environment are constant and as such can corrupt device drivers.  Device drivers are software applications (.dll files) that enable your device to communicate with your computer.  Here are a few tips on how to fix your USB connection:

Symptom:

Computer does not recognize USB connection.  Or, computer recognizes when USB is plugged in but doesn’t see your device or doesn’t work properly.

Possible Causes:

  • Corrupted device driver
  • Corrupted USB Controller drivers
  • Outdated device firmware
  • Faulty USB cable
  • Faulty device
  • Faulty Motherboard

How to Check:

Troubleshooting a computer issue is most often a pr0cess of elimination.  We start with the least complicated measures to correct the problem, test and if unsuccessful move on to the next.

Faulty USB cable

unplug the usb cable and if possible, try it out with another device or on another computer.

Corrupted USB Controller drivers

*(This is the most common problem with USB connections)

Right Mouse-Click on My Computer and Select Properties

Start Menu - Right Click My Computer - Properties

Click on Device Manager

System Properties

Click on the (-) minus sign next to Universal Serial Bus Controllers

Device Manager - USB

>Look for a yellow question mark or exclamation mark over any of the USB device drivers.

If that is the case, right mouse-click on the driver with the question mark or exclamation mark and hit your Delete key, then restart your computer.  Deleting the driver and restarting will force your computer to re-install that particular driver.  Updating the driver is an option, if you have an updated version that you’ve downloaded, but most often Windows will recognize that the driver is already installed but not that it’s corrupted so it won’t automatically re-install.  Deleting and re-starting forces the issue.

>If there are no yellow question marks or exclamation marks, or the above procedure did not resolve the issue:

Remove the battery in your computer for at least 30 seconds, replace and restart.

  • Turn off your computer
  • Unplug the power cable from the back
  • Remove the side panel and look for the battery

Computer Battery

When digging into your computer always unplug the power source. You may have to check online to see how to remove the side panel from your particular model.  Once inside, look for something resembling the image above.  The battery is held in place by a small clip enclosure which can be released by pressing the little tab with a small flathead screwdriver or even a pen.  Leave the battery out for at least 30-45 seconds, this will reset the motherboard so you may have to readjust the time or internal clock once you computer fires back up.

>If the above did not resolve the issue

Faulty Device Driver/Faulty Device

If your particular device is not working, make sure that the USB controller is working by testing it with other USB connected devices.  If they are, read on:

Check for updated software or firmware on your device

Most devices are powered by software called Firmware.  Firmware is updated periodically as issues arise with the device in question.  Go to the device manufacturers website, look for the support or downloads section and search for updated software or firmware versions associated with your device.

If reinstalling the software or firmware still does not resolve the issue, you may need to contact the manufacturer for either more detailed instructions or replacement.

Faulty Motherboard

As mentioned above, the last possible problem could be a faulty motherboard, but test out the USB connections extensively with other devices before you make that determination.  As with the devices, the firmware on the motherboard may need to be updated.  Check with the computer or motherboard manufacturers website for updates.  If that finally does not resolve the issue, feel free to contact me with the specifics of your particular issue.

Good Luck

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Microsoft – The End is Nigh

Microsoft, long the King of the Hill, is steadily losing market share.

Microsoft Peaked

The problem with being King of the Hill is that somebody is always trying to take you down. Slashdot reports that Internet Explorer (IE) market share has dropped below 70% for the first time in eight years.  IE represents the single greatest marketing tool in the Microsoft arsenal.  They are seriously concerned, but what can they do?

In an industry as vast and diverse as personal computing has become, how does a company retain such a lopsided advantage?  As humans collectively gain a greater technological understanding, we are discovering that there are options out there that perform better, are more customizable and totally FREE!

Also, when a company reaches the unfathomable enormity of Microsoft, things are bound to fall through the cracks, which doesn’t help.  Consider the recent Zune debacle.  On Dec. 31st, 2008, the Original Zune froze.  The Seattle Times reported that starting at 12:01 AM reports of frozen Zunes started flooding the blogs and user forums, affecting possibly over a million people.  A bug in the internal clock was thought to be the culprit, Zune didn’t know what to do with the 366th day.  They reportedly fired back up on Jan. 1st, 2009.

The internet began as a way for scientists, engineers and scholars to freely share information.  These intellectual superiors did not consider the newly found form of hyper communication as a revenue source, and thankfully that hippie-like flag has been carried through the current revolution and there are thousands of FREE applications available just for the asking.

LAMP is a perfect example of how all you need is a computer and the virtual world is yours.  LAMP is an acronym that stands for:

L – Linux

An Open Source Operating System (OS), developed by Linus Torvalds offers a multitude of distributions, or versions if you prefer, including Ubuntu which represents a direct challenge to the Microsoft empire.  Ubuntu, founded by Mark Shuttleworth, designed for ease of use has been gaining acceptance worldwide as a desktop application.  Linux  is already the Server OS of choice worldwide.

A – Apache

Apache is the most popular web server  software on the internet and was founded by Brian Behlendorf.

M – MySQL

MySQL, authored by Michael Widenius,  is a relational database management system which has more than 11 million installations. The program runs as a server providing multi-user access to a number of databases.

P – PHP

PHP is a scripting language originally designed for producing dynamic web pages. It was created by Rasmus Lerdorf, and  the acronym originally stood for Personal Home Page.

While Microsoft continues to force computer hardware upgrades with each new release, Ubuntu, on the other hand, works perfectly well on your old machines.  Ubuntu also includes a bundle of FREE software programs with each installation that competes with MS Office, Adobe and other popular and relevant software programs.

If you have an old machine in the garage that still works, but can’t keep up with the new MS releases, try downloading and installing Ubuntu just for fun.  As the world continues to embrace the true spirit of the information age by accepting open source more and more, the closing line of this post is directed at the King of the Hill:

“The End is Nigh”

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